Last updated: 06.16.25

At PHLORX, we want you to be as proud wearing your order as we are creating it. If something doesn’t work out, here’s how our process works:

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Return Window

• You have 14 days from the date of delivery to initiate a return.

• Items discounted 25% or more (including BOGOs & mystery items) are final sale and not eligible for refunds.

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Sizing & Measurement Tolerance

• Garments may vary slightly due to manufacturing. We allow up to a 2" tolerance on chest and length.

• How to measure:

  • Lay shirt flat on a table.

  • Width (Chest): armpit-to-armpit.

  • Length: top shoulder to bottom hem.

• If your item measures more than 2" off from our posted chart, it’s considered defective, and we’ll replace or refund it at no cost.

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Return & Exchange Conditions

Items must be unworn, unwashed, and in original condition. We cannot accept items with:

• Wear, pilling, deodorant stains, or strong odors (smoke, cologne, detergent, etc.)

• Animal/human hair, glitter, powder, or residues

• For hygiene reasons: water bottles, face masks, and socks are non-returnable.

⚠️ Each purchase is eligible for one exchange only (same item, different size).
⚠️ Denied returns will be shipped back within 5–7 business days.

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Refunds & Fees

• Return shipping is the responsibility of the customer.

• Original shipping charges are non-refundable.

• A 30% restocking fee applies to:

  • All refunds

  • Cancellations made after 24 hours of placing your order
    (This covers production costs, as items are made-to-order.)

• Refunds are issued within 1–3 business days after approval to your original payment method.

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Exchanges

• Exchanges are available for the same item in a different size.

• If your requested size is unavailable, we’ll process a refund instead.

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Incorrect, Defective, or Damaged Items

If you receive the wrong item, a missing item, or a misprint/quality issue:

• Email support@phlorxco.com within 7 days of delivery.

• Include:

  • A photo of the full item and a close-up of the issue

  • For sizing defects: photos of the shirt laid flat with a measuring tape (width + length visible)

If measurements are more than 2" off from our posted chart, we’ll issue a replacement or full refund. Reports after 7 days follow the standard return policy.

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How to Return Your Order

1. Package items securely and include:

   • Order number

   • Name + email used on the order

   • Packing slip (if available)

2. Ship to:

PHLORX
10940 Montana Ave
El Paso, Texas 79936
United States

We recommend USPS for best rates.

Once shipped, email your tracking number to support@phlorxco.com with the subject: “Refund” or “Exchange.”

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Processing Time

• We inspect returns within 1–3 business days of receiving them.

• If approved:

  • Refunds are issued within 1–3 business days.

  • Exchanges are processed as a new order in your requested size.

• If denied, your item will be reshipped back within 5–7 business days.

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⚡ PHLORX is built on resilience. Our gear is made to last — but if something’s not right, we’ve got you covered.